About Us
This web site is owned and operated by Feedwell Animal Foods Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Feedwell Animal Foods Ltd
The Old Mill Annsborough Castlewellan Co. Down BT31 9NH United Kingdom
Phone: 028 4377 8765
Fax:
Email: orders [at] feedwellshop [dot] com
VAT Number GB 286 3361 39
Company Number 01233131
Registered Address:
Ashcroft Cameron, Unit 6, The Mead Business Centre, Hertford, Herts, SG13 7BJ
Our Contact details:
Feedwell Animal Foods Ltd
The Old Mill Annsborough Castlewellan Co. Down BT31 9NH United Kingdom
Phone: 028 4377 8765
Fax:
Email: orders [at] feedwellshop [dot] com
VAT Number GB 286 3361 39
Company Number 01233131
Registered Address:
Ashcroft Cameron, Unit 6, The Mead Business Centre, Hertford, Herts, SG13 7BJ
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from a country that differs in currency from the one that is listed on our site, place your order and your card company will convert the transaction to your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via telephone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept card payments. If you are shopping from a country that differs in currency from the one that is listed on our site, place your order and your card company will convert the transaction to your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via telephone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
See Deliver Charges page for full information on our delivery costs
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 2-5 business days. International orders may take longer.
You must inform us if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. If goods are damaged you must inform us within 2 days of receiving the goods.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
You must inform us if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. If goods are damaged you must inform us within 2 days of receiving the goods.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
Tax is charged is the appropriate rate for the country of destination.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. If you have an issue with our product we will always be happy to resolve the situation.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 028 4377 8765 (International +44 028 4377 8765) or fax us on or write to us at The Old Mill Annsborough Castlewellan Co. Down BT31 9NH United Kingdom
How to make a Complaint
To exercise all relevant rights, queries or complaints please in the first instance contact our DATA PROTECTION OFFICER on Vicky@feedwell.com 02843 778765 Vicky Dobbin, Feedwell Animal Foods Limited, The Old Mill, Annsborough, Castlewellan, BT31 9NH.
We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will allow us to put things right for you and to help improve our service for others in the future.
We take all complaints seriously and we aim to handle them quickly, effectively and in a fair and honest way.
You can complain by sending us an email to info@feedwell.com, by writing to us at The Old Mill, Castlewellan, Co. Down, Northern Ireland, BT31 9NH or you can call us on 028 4377 8765 (from RoI: 048 4377 8765).
A Director or Senior Manager will initially review the complaint. We will acknowledge a complaint within 5 working days. We will keep you informed about the progress of the investigation. We aim to have all complaints completed within 28 working days unless we agree a different time scale with you.
You should register a complaint as soon as you can after the date on which the event occurred. If you complain more than three months later, we may not be able to investigate properly.
At this stage, if you are still not satisfied, you should contact us again and we will arrange for a different Director or Senior Manager to review the initial decision. We will write to you within 28 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If you are still dissatisfied at this stage you can refer this matter to the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Complaints Policy
We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will allow us to put things right for you and to help improve our service for others in the future.
We take all complaints seriously and we aim to handle them quickly, effectively and in a fair and honest way.
You can complain by sending us an email to info@feedwell.com, by writing to us at The Old Mill, Castlewellan, Co. Down, Northern Ireland, BT31 9NH or you can call us on 028 4377 8765 (from RoI: 048 4377 8765).
A Director or Senior Manager will initially review the complaint. We will acknowledge a complaint within 5 working days. We will keep you informed about the progress of the investigation. We aim to have all complaints completed within 28 working days unless we agree a different time scale with you.
You should register a complaint as soon as you can after the date on which the event occurred. If you complain more than three months later, we may not be able to investigate properly.
At this stage, if you are still not satisfied, you should contact us again and we will arrange for a different Director or Senior Manager to review the initial decision. We will write to you within 28 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If you are still dissatisfied at this stage you can refer this matter to the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Returns Policy
Your rights to return goods are protected under the UK Consumer Contracts Regulations.
You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
